All ChillMED products come with a 6 MONTH Quality guarantee. We believe that quality is important to our customers. And we know that ChillMED bags are some of the best cooling bags on the market. Our manufacturing facility works hard to maintain high quality standards, but we want you to be happy with your purchase.
This warranty covers manufacturing defects, broken zippers, unraveled stitching and ripped or torn fabric. The warranty does NOT cover any damage caused by every day wear and tear or misuse of the product. If you have any concerns regarding your ChillMED product, our friendly customer service staff would be happy to assist you.
We are open Monday through Friday, 8AM to 4PM (CST). Reach us by phone (toll free) at 1-855-868-6024, or contact us via email at firstname.lastname@example.org.
In the event that there is an issue with your ChillMED product, we will be happy to replace the product at no cost to you, or offer a full refund on your order. Finally, please maintain a copy of your original purchase receipt so that we may more quickly respond to refund or replacement requests.
Please use the contact information provided above to obtain a Return Authorization Number, or try our brand new LIVE CHAT feature (during hours of operation) at www.groupmedshop.com.